Return & Warranty Policy
At veteranbikestore.com, our return and warranty policy is designed with our customers in mind. Thanks to accurate product information and clear communication before purchase, our return rate remains very low.
1. General Return Guidelines
- If the product you receive does not match your order, please get in touch with us. We will also reimburse the shipping costs in such cases.
- We strive to make the return process straightforward and always prioritize customer satisfaction.
2. Warranty Coverage
- All items include warranty protection provided by the respective manufacturer.
- Warranty conditions differ depending on the brand and product type. Please review the documentation that comes with your purchase for details.
- Keep all warranty papers and manuals to make the process easier should you need assistance from us or the manufacturer.
- Please note that shipping fees and service charges are not part of the manufacturer’s warranty coverage.
3. 30-Day Free Return Service
- We provide free returns within 30 days for all new and unused items.
- Whether you ordered the wrong size or simply changed your mind, you can easily return your product by following our return instructions.
4. Steps for Returning Products
- Complete the return form and mention the reason for each item you wish to return.
- Ensure products are packed in their original packaging without damage, include the return form, and place everything securely in the box.
- Go to our Returns Portal to request your return.
- Print the provided label, attach it to the parcel, and drop it off at the nearest pickup location.
5. Eligible Orders for Returns
- Orders placed directly through veteranbikestore.com and delivered to your address must be returned using the same website.
- Orders purchased on veteranbikestore.com and collected in-store via Click & Collect should be returned at the store. Please bring proof of purchase for verification.
6. Accessing the Returns Portal
For items shipped from Veteranbikestore, please visit our Returns Portal to generate a free return label and locate the nearest drop-off station.
7. Get in Touch
If you have any questions regarding returns or warranty claims, feel free to contact us:
Email: [email protected]