Our return policy is based on the simple principle of serving our customers with integrity. We maintain a very low rate of returns due to our commitment to accurate product information and excellent pre-sale service.
If you receive an incorrect item or one that does not match your order, please contact us. We will refund the shipping charges and assist you throughout the return process. We strive to make the experience easy and customer-focused.
Manufacturer's Warranty
All products are covered by the respective manufacturer’s warranty. Warranty terms may vary depending on the manufacturer and product. Please refer to the warranty documentation provided with your product for complete details.
Note: Shipping and service charges are generally not covered by the manufacturer’s warranty. We recommend keeping all product packaging and documentation to facilitate any communication with the manufacturer or with our support team.
Return Information
We offer free returns within 30 days for all new or unused products. Whether you changed your mind or ordered the wrong size, you can return your purchase by following the steps below:
- Complete the returns form and indicate the reason for returning each item.
- Place the product(s) in the original, undamaged packaging, and include the completed returns form in the box.
- Visit our Returns Portal to initiate your return and generate a free shipping label.
- Print the label, attach it to the parcel, and drop it off at your nearest pick-up point.
Which Orders Are Eligible for Return?
- Orders made directly on veteranbikestore.com and delivered to your home address must be returned via the VeteranBikeStore Returns Portal.
- Orders delivered via Click & Collect at a store of your choice must be returned directly to that store. Please bring proof of purchase when returning products.
Returns Portal
To create your return and find the nearest pick-up station, please visit our Returns Portal. You can generate a free return label and follow the instructions provided.
Need Help?
If you require assistance with your return, please do not hesitate to contact us at:
[email protected]