General
These Terms and Conditions outline your rights and obligations when using our website or placing an order with Veteran Bike Store. Please read them carefully. These Terms do not affect your statutory consumer rights.
Purchasing
By submitting your order, you are offering to purchase goods and allowing us to use your personal details for processing and delivering your order (including passing details to couriers and subcontractors). Your data will not be used for other purposes without your consent. You may request deletion of your data by contacting us.
A contract is only formed when we accept your order. Ownership of goods passes to you once payment is received in full.
All prices and offers are subject to change and availability. Errors and omissions excepted. Delivery dates for out-of-stock items are estimates only.
Free Shipping: Orders over $4000 qualify for free shipping. Orders over $8000 receive free shipping and tax coverage by our company. Country-specific import taxes will be covered by us.
Payment
Veteran Bike Store accepts the following payment methods:
- Bank Transfer (T/T)
- Western Union (WU)
- MoneyGram International
- Remitly, Sendwave, Revolut
- PayPal
Bank Transfers available via:
- Bank Central Asia (BCA)
- Bank Negara Indonesia (BNI)
- Bank Rakyat Indonesia (BRI)
- Bank CIMB Niaga
- Bank Mandiri
- Please submit a payment confirmation form after completing payment.
- Orders will not be processed without payment confirmation.
- Processing begins on the same day we receive confirmation.
- Currency accepted: IDR, USD, EUR, GBP
Delivery Times:
PayPal: 22-25 days
Bank Transfer, Western Union, MoneyGram, Remitly, Sendwave, Revolut: 7 days
Important: If we do not receive payment confirmation within 3 days of purchase, the order will be cancelled automatically.
For order assistance: [email protected]
100% Money Back Guarantee
- Full refund if the purchase is not received.
- Fast delivery guaranteed upon complete address submission.
- Delivery via DHL, FedEx, UPS as requested by customer.
- If products arrive damaged, we will refund or replace at no additional cost.
Purchase Policy
Orders via Bank Transfer or Western Union must be paid through the same method. Contact us if you need help ordering online.
Express Delivery
We aim to deliver within 6–9 working days. Orders are dispatched only after full payment is received.
Complaints
If you are not satisfied with our service, contact us at [email protected]. We aim to respond within 24 hours.
For any suggestions or inquiries, reach out to our Customer Service team or email us at [email protected]. To make a purchase, please register and use the cart system on our website.